Frequently Asked Questions

Orders & Shipping

Where do you ship?

How long will my order take?

How can I track my order?

Will I be charged customs duties?

Prints & Frames

What printing method do you use?

What materials are your frames made of?

Can I order a print without a frame?

Do you offer custom sizes?

Returns & Exchanges

What is your return policy?

How do I report a damaged item?

Payments & Discounts

What payment methods do you accept?

Do you offer discounts?

Can I use multiple discount codes?

Collaborations

I'm an artist. Can I collaborate with Pure.Gallery?

Do you offer wholesale options?