Shipping & Returns

SHIPPING INFORMATION

We ship worldwide. Every order is printed on demand and shipped from our production hubs in Europe and the USA, ensuring both efficiency and a reduced environmental footprint.

Shipping rates:

Europe – €5
USA, Canada, Australia – €7
Rest of the world – €9

Estimated delivery times:

Europe: 3–7 business days
USA & Canada: 5–10 business days
Other countries: 7–14 business days

You’ll receive a tracking link via email as soon as your order is on its way.

RETURNS & REPLACEMENTS

All prints are made to order, which means we don’t offer returns or exchanges for change of mind.

However, if your order arrives damaged or incorrect, we’ll gladly replace it immediately, free of charge. Please contact us within 14 days of delivery.

How to request a replacement:

Send an email to support@pure.gallery or contact us in chat with your order number and photos of the issue. All claims are handled with the highest priority — we’ll make it right as quickly as possible.